Frequently Asked Questions

FAQ's

DO I NEED A VISA TO ENTER UGANDA?

You are required to purchase a tourist visa before you enter Uganda. Tourist visas can be bought in advance via the embassy or consulate in your country or simply purchased upon arrival at Entebbe International Airport or any overland border. Photos are not required and a single-entry tourist visa costs US$ 100 per person for up to 90 days stay in Uganda.

If you are planning to combine Uganda with a visit to Rwanda or Kenya it is recommendable to request the East African Tourist Visa instead of a single-entry visa. This special visa costs US$100 per person and allows 90-days multiple entries to Uganda, Rwanda, and Kenya. Regretfully, Tanzania is not (yet) a member of the East African community and therefore not part of this special visa arrangement

HOW CAN I PAY FOR MY BIKING SAFARI?

Once you have confirmed the final itinerary with us, you will be asked to pay a deposit of 30%. Wildlife permits must be paid for in full at the time of booking. Note that the availability of accommodation and permits is not guaranteed until officially confirmed by Cycle Tours Uganda. Accommodation, permit, and activity reservations will be made as soon as payment has been received on our account.

For your convenience, the balance payment of 70% should be settled before the start of your bike safari. We accept payment by bank transfer in dollars to our bank account in Uganda. Please note that all bank charges are at the expense of the client.

DO YOU USE ENGLISH DURING YOUR CYCLING TOURS?

Yes, we do! It is always very appreciated by the locals, but your guides will be versed in both English, and our tours are run in English and that is the language used where you are cycling.

HOW IN SHAPE DO I HAVE TO BE?

It is not a race, you have all day and take your time to enjoy the scenery and the landscapes, this is exactly what our tours are all about.

Our routes are also graded from Easy to Challenging, so do expect hills and longer days on the harder routes.

For our All-Levels tours, we recognize each cyclist has different experience and fitness, thus days are planned so the route is anywhere from 25 – 75 km and those feeling more energetic can choose to cycle more on most days. Our guides are also around to ride with those keener to add on more miles or we can provide some loop ideas/notes… A good holiday option for couples or friends with different riding abilities.

HOW MANY KMS WILL I BIKE EACH DAY?

Our biking options depend on the difficulty level of the tour. For tours rated Easy, travelers can expect to bike between 35-40 km. For Moderate vacations, expect to bike 40-60 km daily with hills. And for Challenging rated tours, expect to spend 60-75 km of very hilly landscape on your bike. Most days will include several mileage options, and our support van is always available on fully guided and supported tours.

IF I BOOK A TOUR, IS IT GUARANTEED TO RUN?

Most of our guided trips are guaranteed to run with just two people booked on a tour. For all other tours, an additional supplement may be required to run the tour if the minimum number of guests is not met.

WHAT IS INCLUDED IN THE PRICE OF A TOUR?

We try to give you the best experience and cycling we can and this means top-notch accommodation, food, bikes, and guides!  We spend a lot of time preparing these tours to be as excellent as they can be. Check Trip Details for the trip you are interested in for exact full details or just ask us!

HOW CAN I FIND OUT ABOUT OTHER GUESTS´ EXPERIENCES?

Our Facebook Page and Trip Advisor are great resources for information, photos, and other Cycle Tours Uganda experiences.  We also have many reviews on Google Reviews.

HOW DO I RESERVE A TOUR?

Good Question!  We will be more than happy for you to join us! To contact Cycle Tours Uganda regarding tour bookings, or any queries, please fill out this form. You can access our request form by clicking on the “Inquire” button available on every trip page. Alternatively, please feel free to email or call us: at cycletoursuganda@gmail.com (please leave a message).

ARE AIRPORT TRANSFERS INCLUDED?

Yes!  We make sure we do all the transfers while you’re on your cycling trip in Uganda. Our drivers will pick you up when starting the trip and they will drop you at the airport when your cycling tour is done.

DO YOU ORGANIZE FOR SINGLE TRAVELLERS?

No problem at all. We are happy to accommodate individual travelers. We’ll do everything possible to make arrangements easy for you and your wallet. There is a single supplement fee for solo travelers.

WHAT DO YOU MEAN BY A “SINGLE SUPPLEMENT”?

The Single Supplement is a fee added to the trip price which secures a private room with no roommate for guests who prefer to room alone. If you want your own space, do let us know at the time of booking.

WHAT DOCUMENTS SHOULD I EXPECT TO RECEIVE?

When a Guided or Self-guided trip is booked, a guest confirmation letter is immediately sent out. An itinerary and info sheet will quickly follow which gives the route and hotel information yourself. A week before your trip starts you will receive an email about information that you will need to know before your first day. Daily briefings whilst on guided tours are given, allowing you to ride with complete confidence that day.

CAN I PAY MY BALANCE ONLINE?

Payment options will be given in your Balance proforma, but generally, we accept Bank Transfers though this option does carry a 5% fee.

WHEN IS THE FINAL PAYMENT DUE?

For most tours, the final payment is due 8 weeks before your trip start date. *If you reserve your space under 90 days from your trip’s start date, the full balance of the trip price is due at the time of booking. Please read our Terms and Conditions carefully. 

SHOULD I HAVE TRAVEL / MEDICAL INSURANCE?

It is compulsory to have adequate travel & health insurance to cover any medical or travel emergencies you might experience whilst on tour. Please note that if you have an accident on your bike whilst on tour, you are responsible for the bike as well.

There are no obligatory health-related requirements, but it is strongly recommended your standard vaccinations such as Tetanus and Polio are up to date.

You should contact your doctor at least 3 months before travel to obtain any vaccinations needed and a health check to ensure fitness.

If you have severe allergies or asthma, please carry the necessary inhalers or epi-pens and notify us about your condition. We do not stock such items in our first aid kit (this also includes any antihistamines creams, ibuprofen, or other medications which you may need or want).

WHAT IF I HAVE TO CANCEL OR CHANGE MY TRIP?

If you wish to cancel your bike tour, this must be in writing by the person who signed the booking form and whose name is on the invoice. The following cancellation rates will apply:

  1. More than 55 days before the departure date
  2. 29–55 days before departure date: 50% of holiday price
  3. Less than 28 days before departure date: 100% of holiday price.
WHAT DO I HAVE TO PACK?

For daytime pedaling at all times of the year, padded cycling shorts are very highly recommended to ensure a …smoother ride! Also, padded gloves are for safety and sunburn. Helmets are required on all Guided tours of ours.  Don´t forget sunglasses and sun lotion – perspiration resistant, both are a must here. If you use a system of pedals, do bring them along with your shoes and we will fit them on the set-up cycle day.  That also includes GPS units.  Let us know, we will send you the gpx files on many of our rides.  We also have GPS units available to rent as well for Self-guided Tours.  A detailed list will be provided in your itinerary and info sheet.

WHICH KIND OF A BIKE DO I NEED?

Since we offer mountain bike tours here, you need to have a mountain bike, but if you don’t have one, Cycle Tours Uganda has Mountain bikes for hire.

CAN I BRING MY BIKE?

You are more than welcome to bring your bike, of course! However, we cannot assume responsibility for the safety of or damage to your bike whilst on tour. Please make sure your bike should be in excellent maintenance upon arrival and you have any particular spare parts that may be used during the trip (In some cases, particular brands, etc… might be difficult to source at short notice).  As well please assemble your bike upon arrival and disassemble it upon departure, though of course, we will help you do this in whatever way we can! There is no trip price difference for bringing your bike if you are on a guided tour. Ok, we understand if you don´t want to bring your whole bike, but …if you want to bring your favorite saddle or pedals, we will fit them on our first day too. We require helmets to be worn whilst on all our tours, so please bring your own. However, if you don´t have one or can´t fit it in, we will source one for you.

CAN I BRING MY PEDALS / SADDLE?

Not a problem at all.  If you are used to riding with clip-in pedal systems (SPD) we recommend that you bring them and your shoes and we will put them on your bike at the beginning of the tour.  If not, all bikes will be fitted with a standard flat pedal We strongly recommend riders planning to bring in clip-in pedals who have experience riding this way before their tour. You should be very used to clipping in and out of your pedals with ease. With Saddles. A bike trip with a sore bum is not a pleasant one, we do recommend that if this is an … issue. please by all means. bring your saddle and we will fit it.  Generally, we will fit the saddle rather than the seat post as well due to seat post widths being different between models.

WHAT KIND OF SUPPORT SHOULD I EXPECT ON TOUR?

On tour, our guides are always looking out for your comfort and safety. Our guide-driven support van is with you all the time and has in it, water, snacks, mechanical support, and encouragement! Hop in the van at any time, especially if you want a lift up a hill or you are just a bit pooped. 

DO I NEED ANY SHOTS - VACCINATIONS?

There are no obligatory health-related requirements, but it is strongly recommended your standard vaccinations such as Tetanus and Polio are up to date.

You should contact your doctor at least 3 months before travel to obtain any vaccinations needed and a health check to ensure fitness.

HOW WILL I DO LAUNDRY ON TOUR?

Yes, being on a cycle tour leads to dirty laundry! It’s not that every hotel offers a laundry service but in case you need to have your clothes washed, you can ask your tour guide to talk to the hotel, sometimes it can be done at a small additional cost.

ARE TIPS INCLUDED IN MY TOUR PRICE?

Should you tip your Cycle Tours Uganda guides? We get this question a lot, and it’s a good one! Gratuities for your tour guide are not included in the tour price. Our guides are paid an industry-standard wage for this job but they do accept tips, and we can say that they are greatly appreciated, and go a long way towards helping make cycle tour guiding a feasible career choice. However, we don’t want to pressure our clients, and the following should be regarded as a guideline in case you’re looking for an idea. Ultimately, as in many service industries, tipping is left up to the individual, but as a general practice, 10% of the trip cost is a common gratuity. If you prefer to give individually, please do so discreetly.